We need your insights - five minute survey

We’re refining how we share knowledge, research, and information on our products and services. Your feedback will shape future NPL communications and help ensure we’re delivering relevant, valuable content across the right channels.

1. Which of the following best describes your role?

Please specify

2. What industry do you primarily work in?

3. Have you engaged with NPL content in the past 12 months?

Yes, frequently Yes, occasionallyNo, not yet

4. What types of content do you find most useful from organisations like NPL? (Please select up to three)

Please specify

5. What challenge(s) are you typically trying to solve, or what information are you seeking, where NPL's expertise or content could support you?

Please specify

7. How would you rate the usefulness of NPL's current communications in keeping you informed about areas relevant to you?

Now, we'd like to ask a few questions specifically about your experience with the NPL website, to help us improve its structure and usability.

8. Thinking about your most recent (or a typical) visit to the NPL website, what was the primary task or goal you were trying to achieve? (Please select the closest option)

Finding information about a specific NPL service (e.g. calibration, testing, consultancy)Looking for technical information, research papers, or Good Practice GuidesTrying to understand how NPL could help solve a specific problem for my organisationExploring collaboration opportunities or research partnershipsFinding contact information for a specific person or departmentLooking for information about NPL events, training, or webinarsSeeking career opportunities or student informationGeneral browsing to learn about NPL's workOther

Please specify

9. When trying to complete the task you selected above, which of the following best describes your experience with finding the right section or category on the NPL website?

The website sections and labels were clear, and I easily found where to go.I found it eventually, but some section names or categories were confusing.I struggled to find the right section; the organisation didn't match my expectations.I had to rely heavily on the search function because the navigation/categories weren't helpful.I was unable to find the relevant section/category for my task.Not applicable/I didn't primarily use website navigation for this task.Other

Please specify

10. For the task you were trying to complete, where would you first expect to find the relevant information or service categorised on the NPL website? (Select the one area you would look first)

Under a section related to my Industry (e.g. Aerospace, Energy, Healthcare)

Under a section describing NPL's Services (e.g. calibration, testing, measurement services)

Under a section about NPL's Research Areas or scientific disciplines (e.g. quantum, advanced materials)

Under a section about Working with NPL (e.g. collaboration, business support, partnerships)Under a Resources section (e.g. publications, guides, software)I would primarily use the website's search function to find this.Other

Please specify where you would look first

11. What would make you more likely to engage with NPL content (on any platform, including the website) in the future?

12. Would you be open to a short follow-up interview to discuss your experiences and needs in more detail?

YesNo

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